Ajman used agentic artificial intelligence to complete a trade-licence renewal without manual processing. The service is aimed at making government transactions more proactive for businesses and entrepreneurs.

The details

Ajman became the first UAE government entity to use an agentic artificial-intelligence system to complete a trade-licence renewal, according to a report published on 23 July 2026.

The system is designed to identify a customer’s needs, map the required service journey, request approvals and coordinate across relevant departments without requiring the user to manage each step manually.

The development is relevant to businesses and entrepreneurs because trade-licence renewals are recurring administrative tasks for companies operating in the emirate. A more automated process could reduce the number of separate interactions required from business owners, although the announcement describes the achievement as an initial government-service milestone rather than evidence that all licensing services have moved to an AI-led process.

The UAE Cabinet has set a target for half of government services to be delivered through AI agents within two years. Ajman also said government workers would receive training in using AI agents as part of a wider national strategy.